Terms of Service

Last updated: June 22, 2026

These Terms of Service ("Terms") govern your access to and use of the websites, services, and deliverables provided by Vascoh LLC ("Vascoh," "Crewendo," "we," "us," or "our") under the Crewendo brand (the "Services"). By engaging our Services, signing an order form or statement of work, or using this website, you ("Client," "you") agree to these Terms.

1. The Services

Crewendo provides marketing and lead-conversion services for restoration contractors, which may include: setup and operation of an AI phone/lead-response agent, creation and management of advertising campaigns, lead and appointment booking, reporting dashboards, and related growth services. The specific scope, deliverables, fees, and any performance floor or guarantee applicable to your engagement are defined in the order form, proposal, or statement of work agreed between you and us (the "Order"). If the Order conflicts with these Terms, the Order controls.

2. Fees and Payment

• Setup fee: a one-time fee, due before work begins, as stated in your Order.
• Management fee: a recurring (typically monthly) fee for ongoing management of your Services.
• Performance fee: where applicable, a per-booked-job fee charged only on qualified booked jobs above the agreed floor.
• Advertising spend: paid by you directly to the relevant advertising platform through an account you own. We do not collect, hold, or mark up your ad spend.

Fees are billed in U.S. dollars and processed securely through our third-party payment processor, Stripe. By providing payment details you authorize us to charge the applicable recurring and performance fees. Late or failed payments may result in suspension of Services. Except as expressly stated in these Terms or your Order (including any guarantee), fees are non-refundable. See our Refund & Cancellation Policy.

3. The Full-Trucks Guarantee™

Where your Order includes the Full-Trucks Guarantee™, we will agree in writing on a minimum number of qualified booked jobs ("Floor") over a defined period. A "qualified booked job" means an appointment, within your service area and for a service type you provide, that is confirmed and accepted by the prospective customer, as further defined in your Order. If we fail to deliver the Floor for a given period, your management fee for that period will be waived or credited as specified in your Order. The guarantee is conditioned on your compliance with these Terms, including maintaining the agreed minimum advertising budget, meeting agreed response/dispatch obligations, and providing timely access and information.

4. Client Responsibilities

• Provide accurate business information and timely access to accounts, phone lines, and assets needed to deliver the Services.
• Fund and maintain your own advertising account at the agreed budget.
• Respond to and service booked jobs and leads in a timely, professional manner.
• Comply with all applicable laws, including advertising, telemarketing, consumer-protection, and licensing requirements for your trade and jurisdiction.

5. Account Ownership and Data

You own your advertising accounts, customer data, phone numbers, and reviews generated through the Services. Upon termination, ownership of these assets remains with you. We retain the right to use anonymized, aggregated performance data to improve our Services, and to reference the existence of our engagement and non-confidential results as a case study only where you have agreed.

6. Term and Termination

Your engagement runs for the term stated in your Order. Either party may terminate for material breach that remains uncured 14 days after written notice. Pilots may be terminated as described in the Order. Upon termination, you remain responsible for fees accrued through the effective termination date. Sections relating to payment, ownership, disclaimers, limitation of liability, and governing law survive termination.

7. Disclaimers

Except for any express guarantee stated in your Order, the Services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Advertising results depend on factors outside our control (market conditions, your pricing, your team's responsiveness, platform policies). We do not warrant uninterrupted or error-free operation of any third-party platform.

8. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability arising out of or relating to the Services will not exceed the fees paid by you to us in the three (3) months preceding the event giving rise to the claim.

9. Confidentiality

Each party will protect the other's non-public business information disclosed in connection with the Services and use it only to perform or receive the Services.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration agreed in your Order.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the Services after changes take effect constitutes acceptance.

12. Contact