Refund & Cancellation Policy

Last updated: June 22, 2026

This policy explains how billing, cancellations, and refunds work for Services provided by Vascoh LLC under the Crewendo brand. It supplements our Terms of Service. Specific terms in your signed order form or statement of work ("Order") control where they differ.

1. Billing

• Setup fee: a one-time charge due before onboarding begins. It covers configuration of your AI agent, campaign build, and account setup.
• Monthly management fee: billed in advance at the start of each billing cycle for the upcoming period of service.
• Performance fees: where applicable, billed in arrears for qualified booked jobs delivered above your agreed floor.
• Advertising spend is paid by you directly to your own advertising account and is never billed by, or refundable from, Crewendo.

Payments are processed securely via Stripe.

2. The Full-Trucks Guarantee™ (fee waiver)

If your Order includes the Full-Trucks Guarantee™ and we do not deliver the agreed minimum number of qualified booked jobs for a covered period, your management fee for that period will be waived or credited, as specified in your Order — provided you have met your obligations (including the agreed minimum ad budget and response/dispatch requirements). This fee waiver is the agreed remedy for a missed floor.

3. Cancellation

• Pilots may be cancelled at any time with written notice; you will not be billed for future pilot periods after the effective cancellation date.
• Monthly plans may be cancelled with written notice before the next billing cycle. Cancellation stops future management charges; it does not retroactively refund the current period already in service, except as provided below or in your Order.
• To cancel, email support@crewendo.com from the email associated with your account.

4. Refunds

• Setup fees are non-refundable once onboarding work has begun.
• Management fees are generally non-refundable for periods already delivered, except (a) where the Full-Trucks Guarantee™ applies as above, or (b) at our discretion where Services were not provided due to our fault.
• Performance fees charged in error or for jobs that do not meet the qualified-booked-job definition will be credited or refunded upon review.
• Duplicate or erroneous charges will be refunded promptly upon verification.

5. How to Request a Refund

Email support@crewendo.com with your business name, the charge date and amount, and the reason for the request. We aim to acknowledge requests within 2 business days and to resolve approved refunds within 5–10 business days back to the original payment method.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — we will work to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of Services while the dispute is reviewed.

7. Contact